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In light of the evolving COVID-19 situation, for the wellbeing of our guests and staff, the Hotel @ 5th Avenue will be closed until July 2021. While we're unavailable for a short while, our hearts remain open to you, our valued community. We want to assure you we are doing everything we can to provide a safe, seamless and ultimately enjoyable experience for our employees and our guests.

FAQ

COVID-19 UPDATE

 

Is the hotel closing because of health department and/or government guidance?

Yes. As a result of the unfolding COVID-19 public health crisis and in keeping with local, state and federal mandates and social distancing guidelines, The Hotel at Fifth Ave is suspending operations until further notice, effective 4/1/2020.

When will the hotel reopen?

The hotel will be closed until further notice, but we will be sure to share updates as they become available.

I am still planning to travel; can you help me find new accommodations for my visit?

Yes, we’re happy to help make alternate accommodations at a nearby hotel within our Highgate portfolio which can honor your reservation at the same rate, if you would like this, please e-mail Reservations@hotelatfifthavenyc.com

I plan to make alternate arrangements myself, but I’ve pre-paid for my upcoming stay within the dates you are closed. Will I get a refund?

Yes, a refund will be automatically provided to the credit card on file.

Q: Where is the hotel located?

17 W 32nd St, New York, NY 10001 United States

Q: What are the check-in and check-out times?

Check-in time is 3:00 PM EST.
Check-out time is 12:00 PM EST (noon)

Q: How can I request late check-out?

Late check-out is based on availability. Please verify if possible with our front desk, late check out fees would apply, prices vary depending of rate of day and time requested: Up to 3PM average 50% of nightly rate, after 3PM full nightly rate.

Q: Can I request early check-in?

The hotel cannot guarantee an early check-in. Early check in based on availability of room at the time of arrival, early check in fees would apply. For an early check in of 7AM and before, we suggest booking the room from the night before as our hotel runs full occupancy each night and we would not have rooms vacant in the AM. You can, however, store your luggage with our Bell Staff after 8AM and await check-in at 3:00PM.

Q: Will I be charged for an early departure?

If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.

Q: What is the check-in age at the hotel?

Check-in age is 18 years of age and older. Any guests under the age of 18 will not be permitted to check into the hotel.

Q: Can children stay for free?

Yes, One child 10 years old or younger stays free when using existing bedding.

Q: Is my ID/passport required at check-in?

A Government issued ID as well as a valid credit card is required at check-in.

Q: What is the hotels’ cancellation policy?

Cancellation is 72 hours prior to arrival date before 3:00PM EST. One night's room rate and taxes are subject to be charged for cancellations within that window. Nonrefundable reservations will be non-cancellable, non-modifiable for the entire stay.

Q: Does the hotel offer internet access?

Yes, both wired and wireless internet access is included in the facility fee and available in all guestrooms and public spaces.

Q: What is included in the facility fee?

The hotel charges a mandatory facilities fee of $40 tax inclusive per room, per night, in addition to the room rate. The fee provides the following services:

  • all local, long distance, and international phone calls
  • premium high-speed wireless internet access for unlimited devices
  • access to the fitness center located on the Lower Level
  • complimentary coffee, tea and filtered water station located on the Lower Level

Q: What are the taxes?

Taxes are 14.75% + $3.50 New York occupancy tax per night per room (subject to change without notice).

Q: What amenities do you have in your hotel?

In our guestrooms, we provide access to Wi-Fi, flat screen TV, hair dryer, coffee and tea maker, in-room personal safe, iron and ironing board. You can make special requests by calling the hotel front desk and they can assist you with any possible requests.

Q: Does the hotel offer laundry services on-site?

Laundry/Valet services are available for a charge.

Q: Is the hotel pet friendly?

Yes – we are! we charge $100 per stay.

Q: Are microfridges/minibars available in all rooms?

Microfridges are available in many of our rooms for a charge.

Q: Is parking available?

Guests of The Hotel @ Fifth Ave receive discounted parking at the following off-site garage: SP+ Parking Garage - located at 1250 Broadway (at 32nd Street) Rates: Approx. $50 for 24 hours/ $60 for SUVs. Valet services available: $5 extra. No in-&-out privileges. The garage is on the same one-way street, just before the hotel. It is a 2-minute walk from the garage to the hotel. *Parking space and pricing is subject to change and is based on availability by the operator. To receive the discount, if you used valet parking, please ask a coupon at the front desk; if you used self-parking, please show your ticket to the front desk who will stamp it.

Q: How do I book a reservation and how do I pay for it?

You can book a reservation and check rates directly online or by calling 917-472-9075 or emailing reservations@hotelatfifthavenyc.com. Our Reservations Department is open 24 hours a day. We accept cash and credit cards. For credit cards, we accept American Express, Visa, Mastercard, Discover, and JCB.

All reservations are required to have been reserved with a valid card having sufficient funds for the FIRST NIGHT (room charge plus taxes) as the hotel will check the card’s validity 48-72 hours prior to the arrival date. Please ensure to provide the card which was used to reserve with a valid photo identification upon arrival. If the card cannot be verified, the reservation can be cancelled with no guarantee of a room upon arrival.

Upon arrival you can choose the mode of payment: Cash (US Dollars) or Credit Card or Debit Card – Visa/ MasterCard (card must be registered in the name of the guest arriving).

There is deposit requirement upon check-in in the amount of $25 (via credit/debit card – card must be registered under the name of the guest arriving) per night, or $100 (via cash) per night for incidentals. The deposit will be refunded upon checkout if no charges are incurred.

Q: What are the nearby landmarks and places of interest?

We are walking distance to Penn Station if you need to catch a train to Long Island, New Jersey, Boston, Washington, DC, or any Amtrak destination. We are two blocks to the Empire State building and Macy’s Department Store while the Jacob K. Javits Convention Center is a short cab ride away.

Q: Whom do I get in touch with to know more about nearby attractions and places of interests?

Our concierge staff can assist you with many services including theater tickets, sightseeing tours, transportation to and from airports, restaurant reservations, florists, surprise room delivery options and more. For guaranteed availability it's best to book ahead, so email or call with the shows you are interested in and we can make arrangements for you ahead of time. Links to book online Attraction ticket, Tour Option, Room Delivery.

Concierge Contact Information:

  • CALL US AT : 1-212-736-1875 ( 8:30 AM-3:30 PM)
  • TEXT US AT : 1-212-736-1875 ( 8:30 AM-3:30 PM)
  • EMAIL US AT : concierge.thehotel5th@gmail.com, sales@applecommuter.com

Alternatively, you can follow us on Facebook to keep abreast of events and attractions in or near the hotel.

Q: What airports are nearby, and how do I get to the hotel?

Hotel at Fifth is located centrally with access to three major airports: JFK, La Guardia and Newark.

From JFK:
Taxis
The flat fare from JFK Airport is about $45.00 plus any tolls and tips. Tipping is at your discretion, but it is customary to tip the cab driver 10% of the fare.
Public Transit
To reach our hotel via public transportation, take the AirTrain from JFK to Jamaica Station ($5 per person).
At Jamaica Station, transfer to the blue E subway train in the direction of World Trade Center ($2.50 per person) to the 34th Street Penn Station stop and exit at 8th avenue. The hotel is a short walking distance two blocks south and 3 blocks east of Penn Station.
Shuttle Services
Shuttle service and private car transfers or Stretch Limousines are available between all area airports and the hotel. Shuttle service departs from the hotel once per hour and is the most economical way to travel to and from the airport; a private transfer can be arranged for any time and for any number of people. For booking online please follow links below:
Airport Shared Shuttle TransferAirport Private Shuttle Transfer
Buses
Privately owned New York Airport Service Buses are a popular way to get to and from LaGuardia and JFK airports. They pick up from each airport every half hour and drop passengers at Grand Central Terminal on 42nd Street and Park Avenue. Fares are approximately $27 round trip for JFK and $15 for one way. Tickets can be purchased online or at the airport bus stop (found outside every baggage claim) and at the office near Grand Central (on Park Avenue, between 41st and 42nd Street, under the green bridge). The trip takes anywhere from 40 minutes to an hour and a half, depending on traffic.


From LaGuardia:

Taxis
The fare from LaGuardia to Hotel at Fifth is approximately $22 but can vary depending on traffic. Please note that this fare does not include bridge tolls or tip.
Public Transportation
To take public transportation for Hotel at Fifth, you may take the Q33 Bus to Roosevelt Avenue-Jackson Heights in Queens and then switch to the F train to Manhattan.
Shuttle Services
Shuttle service and private car transfers or Stretch Limousines are available between all area airports and the hotel. Shuttle service departs from the hotel once per hour and is the most economical way to travel to and from the airport; a private transfer can be arranged for any time and for any number of people. For booking online please follow links below:
Airport Shared Shuttle TransferAirport Private Shuttle Transfer
Buses
Privately owned New York Airport Service Buses are a popular way to get to and from LaGuardia. They pick up from each airport every half hour and drop passengers at Grand Central Terminal on 42nd Street and Park Avenue. Fares are $21 round trip and $12 one way. Tickets can be purchased online or at the airport bus stop (found outside every baggage claim) and at the office near Grand Central (on Park Avenue, between 41st and 42nd Street, under the green bridge). The trip takes anywhere from 40 minutes to an hour and a half, depending on traffic.

From Newark:
Newark Airport also has an AirTrain system that takes you to Newark Penn Station from where a train to New York Penn Station can be taken. The entire fare is $12.50 inclusive of the AirTrain fare of $5.50.
Taxis
The dispatcher for New Jersey taxis gives you a slip of paper with a flat rate ranging from $30 to $38 (toll and tip extra), depending on where you're going in Manhattan, so be precise about your destination. New York yellow cabs aren't permitted to pick up passengers at Newark. The yellow-cab fare from Manhattan to Newark is the meter amount plus $15 and tolls (about $69-$75, perhaps a few dollars more with tip). Jersey taxis aren't permitted to take passengers from Manhattan to Newark.
Shuttle Services
Shuttle service and private car transfers or Stretch Limousines are available between all area airports and the hotel. Shuttle service departs from the hotel once per hour and is the most economical way to travel to and from the airport; a private transfer can be arranged for any time and for any number of people. For booking online please follow links below:
Airport Shared Shuttle TransferAirport Private Shuttle Transfer